December 2, 2016




AYA Bank embarks on the 6thyear on the journey, and 4th year of commitment to the United Nations Global Compact (UNGC). With the successful and landmark transition to democracy and large scale legal and regulatory reforms in the pipeline, particularly in the financial services sector, AYA Bank reaffirms our support to the Ten Principles of the United Nations Global Compact.

Since adopting the UNGC principles, AYA Bank has been working consistently to raise the governance standards internally so as to become a role model for the rest of the industry. In working towards our goal to be a leading bank in the country, we adhere to and embed the UNGC Principles into our practices, policies and operations.

In this 4th Communication on Progress Report, we highlight a summary of our progress in adhering to the Ten Principles. Additionally, we commit to share this information with our stakeholders using our primary channels of communication.


Yours sincerely,

David Soe Lin

Managing Director (Acting)

AYA Bank Limited

UNGC Principle AYA Bank’s Position AYA Bank’s Implementation & Achievements

  • Businesses should support and respect the protection of internationally proclaimed human rights.
  • Make sure Businesses are not complicit in human right abuses.
  • AYA Bank will not under any circumstance aid and abet or be an accessory to any form of human rights violation. AYA Bank announces its human rights policy and code of conduct which are accessible at www.ayabank.com
  • Work Place Ethic and Employee Hand Book are in place.
  • The bank will continue to promote
    and advocate human rights norms and
    respect to fundamental human rights
    to our external stakeholders:
    customers, suppliers and partners.
  • As the bank expand it retail network,
    we will expand our advocacy effort
    across the nation.
  • Human rights policy published on the www.ayabank.com
  • Relevant sections of the human rights policy will be incorporated i
    the staff orientation and trainings.
  • The bank has and will continue to encourage the suppliers to follow suit.
  • Inspections will be conducted on suppliers.
  • A hotline has been established for human rights grievances.
  • Delivered work place ethic, non-discrimination policy at trainings
  • Conducted monthly review of grievance at the HR committee.
  • Updated the employee hand book annually.
  • Established SOP on how to deal with human rights violations.

  • Businesses should uphold
    freedom of association and
    effective recognition of the
    right to collective bargaining.
  • The elimination of all forms of
    forced and compulsory labour.
  • The effective abolition of child labour.
  • Eliminate discrimination in respect of employment and occupation.
  • More than 6007 employees drive our
    business and AYA Bank fully takes pride
    in being an “Employers of Choice” in the
  • We believe in creating a conducive and
    rewarding work environment for our
  • AYA Bank places utmost importance on
    being transparent in our procedures and
    processes when catering to our employees as well as customers.
  • Our human capital investment is the driving force that made it
    possible for us to go from 65 branched in March 2014 to more than
    (165) branches as at 5
    July 2016 and counting.
  • All AYA Bank branches and Offices are built to ensure the working
    environment is conducive.
  • AYA Bank provides Group Life Insurance Policies for all our staff to
    cover for untoward incidents.
  • AYA focuses on capacity development as we invest heavily in training
    and development of staff with average age of (24 – 26 years) the
    youngest in the country and, we have organized more than 100 capacity building programs across all levels to ensure continuing
  • AYA Bank is also continuously reviewing the Policies to ensure we
    have updated and transparent guidelines. We have also issued a
    revised Employee Handbook with up to date rules and regulations,
    revised staff benefits, etc., to ensure all our staff are fully aware of
    their rights and obligations.
  • AYA Bank has internal Human Rights policy and also checks our
    vendors to ensure that they also follow our terms and conditions,
    such as Anti-Corruption, No Child Labour Policies.

  • Businesses should support a precautionary approach to environmental challenges.
  • Undertake initiatives to promote greater environmental responsibility.
  • Encourage the development and diffusion of environmentally friendly technologies.
  • AYA Bank recognizes, understands the
    need to emphasize the environmental
    impact caused by the rapid growth of
    businesses and industries. AYA Bank
    actively promotes the objective of
    reducing negative impact on the
    environment internally and externally.
  • All AYA Bank suppliers and vendors
    have to sign a mandatory SCP
    agreement prior to entering any form
    of business relationship. Within this
    SCP, the Supplier Code of Conduct
    serves as a controlling mechanism to
    prevent and reduce negative
    environmental impact.
  • AYA Bank has amended and
    implemented rules and regulations
    internally to reduce the usages of
    paper, petrol, and other natural
    resources. In addition, waste management system has also been
  • The awareness sharing tools are in
    place. The AYA Bank is picking up the
    momentum in promoting the
    awareness of environmental impact to
    all stakeholders, partners and
  • To utilize solar energy generated ATM all across the nation/ AYA
    Banks are developing plans to utilize solar energy to power ATMs
    across the nation. (Future Plan)
  • A monitoring mechanism is implemented, to ensure the rules and
    regulations on environmental impact are adhered. Corporate
    Affairs is acting as a lead for this.
  • The rules and regulations to reduce the negative impact in the
    environment are being incorporated into our training programs
    and staff orientations. Similarly, such trainings and orientation wil
    be delivered to our suppliers and vendors at no cost or encourage
    them to follow AYA’s example.
  • If there is a violation or misdemeanor, likely to cause negative
    environmental impact, the AYA Bank will notify a supplier or vendor
    to investigate. Depending on the impact, it could eventually result
    in a termination of contract and discontinuation of the services if
    no corrective action is taken by them.
  • Within AYA Bank the following are mandatory:
  • Double Sided Paper Printer
  • “Think before Print” sticker on all AYA Bank printers
  • Recycling garbage at all AYA Bank branches: Paper, Plastic, Can trash bin. (Future Plan)
  • Substitute plastic bag with recycled paper bags in all AYA Bank
    branches. In order to attract customers to volunteering switch from
    the plastic bag to paper bag, AYA Bank will incentivize with point
    system. A customer who chose to use a paper bag will revive
    point(s), redeemable for Gift Items.
  • Car Pooling is being implemented.
  • Encourage and remind all staffs to turn off light and Air Condition
    units after work.

  • Businesses should work against all forms of corruption, including extortion and bribery.
  • AYA Bank has implemented a number of policies and disciplinary
    actions such as whistle blower policy and anti-corruption policy which
    are communicated to employees and suppliers via standard internal
    communication tools.
  • AYA Bank has implemented Guidelines to ensure increased anti-corruption efforts along the supply chain.
  • AYA Bank will also raise the awareness of staff toward anti-corruption
    through training and case studies.
  • AYA Bank Corporate Affairs Team also works closely with the
    Management and the Internal Audit Team to carry out Flying Squad
    (Surprise Audits) to ensure that there are no cases of fraud or forms
    of corruption within the organization at any touch point.
  • We have internal audit team to practice regular auditing and AYA
    Bank has no record of irregular payment amount been found.
  • AYA Bank monitors the behavior of staff and suppliers towards
    corruption. If any violation found, we will take necessary action
    according to the relevant policies.